👋 Hello! It looks like you're visiting from the US. Do you want to visit our American site?
👋 Hello! It looks like you're visiting from the UK. Do you want to visit our UK site?
👋 Hello! It looks like you're visiting from Australia. Do you want to visit our Australian site?
×

WORLD-CLASS SMOKEBALL CLIENT SUPPORT AND TRAINING

Experience Smokeball’s World-Class Software Onboarding, Training, and Support

Never feel alone with our team of locally-based professionals who are here to help you every step of the way. At Smokeball, we strive to provide our clients with the highest level of service and care. No matter what stage of the Smokeball journey you are in – our team of experienced professionals is here to help you run your best firm.

Onboard with ease

  • Over 10 years of onboarding experience
  • Programs designed by professionals
  • Dedicated onboarding specialists

Free and unlimited training

  • Locally-based tech and training specialists
  • ​Tailored 1 on 1 training sessions
  • Access training video recordings 24/7

Ongoing support and resources

  • Access extensive support, articles and FAQs through the Smokeball Support Hub
  • Access Smokeball Community to ask questions and meet other members

Dedicated onboarding and client success manager

We have been onboarding law firms like yours in all areas of practice for over 10 years. Our programs are designed by professionals and have been tried and tested to deliver the best and most successful onboarding experience for you and all members of your firm.

What you can expect from Day 1

  • An onboarding specialist is assigned to you as your main point of contact. Our specialist will work together with you to set goals and design a tailored onboarding plan that meets your needs  
  • Right behind your onboarding specialist is a team of tech support and training specialists who are on hand to support you and ensure that your transition to Smokeball is as smooth as possible  

Level up with free and unlimited training

We understand that every law firm and individual has unique needs when using the Smokeball software, from when you are just starting off to when your law firm grows. As your journey changes, we have training designed to support you.

All Smokeball users gain access to free and unlimited training with our locally-based team of tech support and training specialists.

What you can expect from our training  

  • Foundational training webinars to kick off the basics and essentials of Smokeball. Training is recorded so you can revisit, pause, and replay any time  
  • Tailored 1 on 1 training sessions with our training specialist to help you customise Smokeball to work your way  
  • Ongoing and additional training as needed in all areas including trust accounting, automated document creation, or law firm analytics  

‍

Ongoing support and resources – because we care!

If you need a helping hand, our friendly team is always just a phone call or email away. However, for moments when you want a quick answer, our Smokeball resources are at your fingertips 24/7:  

  • Smokeball Community – Join our community of Smokeball users, ask questions, and read about the latest news and updates  
  • Smokeball Support Hub – Access our support articles, FAQs, and our library of training videos  

‍

What our clients say about our onboarding

“What set Smokeball apart for me is the impeccable onboarding experience. I found the Smokeball support team to be laser focused on ensuring that my firm got the most out of the software. They took the time to automate documents, upload precedents, and answer all my pressing questions. It can be a lonely world in start-up land, so it was a bonus to have a real person on the other end of the line to talk to!”

Rachael Bosnjak

Passage Migration Consulting

‍

Your entire firm. One seamless platform.

Matter Management Software
Matter Management
Tasks and workflow
Tasks & Workflow
Automatic time tracking
Automatic Time Tracking
Mobile app iPhone and android
Mobility & the Cloud
Firm insights
Firm Insights
Chat with clients
Communicate
Settlement Calculators
Settlement Financials
Billing and Trust Accounting
Billing  & Trust Accounting
Email Management
Email Management
First Class Support
Support & Training
document automation
Automated Forms & Precedents
Tasks and workflow
Daily Digest
Integrations
Client Intake with LeadPro
Matter Management Software
Matter Intake with MatterFlow
Smokeball Payments

FAQs about Smokeball Payments

What is Smokball Payments?

Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It’s designed for law firms and fully integrated into your Smokeball workflow.

How does online payments benefit my law firm?

Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay—leading to smoother billing and improved cash flow.

How much does Smokeball Payments cost?

There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.

What payment methods can clients use?

Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.

Can I collect client account payments?

Yes. Payments enables you to collect payments to your client account.

Who processes the payments?

Payments are securely processed by FeeWise, our trusted legal payments partner. Your client’s data is encrypted and handled in accordance with PCI DSS standards.

What information is required to set up payments in Smokeball?

To apply, you must be an authorised principal who owns 25% or more of the firm. You’ll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.

Is Smokeball Payments PCI compliant?

Yes. Payments are securely processed through FeeWise, a PCI DSS–compliant provider. Your client’s card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.

Where is Smokeball Payments available and who has access to this feature?

Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It’s available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.

FAQs about Smokeball Payments

What is Smokball Payments?

Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It’s designed for law firms and fully integrated into your Smokeball workflow.

How does online payments benefit my law firm?

Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay—leading to smoother billing and improved cash flow.

How much does Smokeball Payments cost?

There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.

What payment methods can clients use?

Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.

Can I collect client account payments?

Yes. Payments enables you to collect payments to your client account.

Who processes the payments?

Payments are securely processed by FeeWise, our trusted legal payments partner. Your client’s data is encrypted and handled in accordance with PCI DSS standards.

What information is required to set up payments in Smokeball?

To apply, you must be an authorised principal who owns 25% or more of the firm. You’ll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.

Is Smokeball Payments PCI compliant?

Yes. Payments are securely processed through FeeWise, a PCI DSS–compliant provider. Your client’s card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.

Where is Smokeball Payments available and who has access to this feature?

Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It’s available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.

FAQs about Smokeball Payments

Can I link my Smokeball calendar with Microsoft Outlook?

Yes. Smokeball offers two-way calendar sync with Microsoft Outlook, so events created or updated in either system stay in sync automatically.

Can I create matter-specific events in Smokeball?

Absolutely. You can create calendar events that are linked to specific matters, giving you clear visibility over court dates, appointments, and deadlines for each case.

Can I share calendar events with clients?

Yes. With Smokeball’s Client Portal (available on Boost, Grow, and Prosper), you can securely share calendar events with clients and third parties, who can then add them to their own calendars.

Can new clients book appointments through Smokeball?

Yes. Using Smokeball’s Intake Forms, clients and prospects can book available time directly in your calendar.

Can I set calendar reminders to myself or others in my firm?

Yes. Smokeball allows you to create smart reminders for any event and assign them to yourself or other staff, helping your team stay on top of important dates.

FAQs about Smokeball Payments

How does Smokeball integrate with Microsoft Outlook for email management?

Smokeball integrates directly with Microsoft Outlook to let you file emails and attachments into the correct matter without leaving your inbox. This creates a single source of truth for all client communication, keeping every email and attachment organised, accessible, and linked to the right matter.

Which version of Outlook works best with Smokeball email management?

Smokeball Prosper works best with Classic Outlook, offering the most powerful email management features, including AutoTime for automatic time tracking.

Can Smokeball automatically track the time I spend on emails?

Yes. With AutoTime, Smokeball automatically tracks the time you spend reading, drafting, and forwarding matter-related emails in Classic Outlook. This ensures you capture all billable time without manual entry.

How can I search for old emails and attachments in Smokeball?

Smokeball creates a fully searchable log of all matter-related emails and attachments. You can quickly find any email or file by searching within the matter, even if it’s from years ago, so your team can pick up conversations without missing context.

Can my team see all matter-related emails in Smokeball?

Yes. Smokeball provides full team visibility for all emails linked to a matter, so everyone working on the case can access the complete conversation history and attachments without forwarding.
Smokeball legal practice management software
Legal Software
Areas of Law
Resources
Support
About Us
© 2023 Smokeball Australia Pty Ltd (ABN 46 664 254 200). All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us
Facebook LinkTwitter LinkYoutube Link
About
Our CompanyCareersLeadershipSecurity
Features
Automatic Time TrackingBilling and Trust AccountingLegal Document AutomationLaw Firm Lead ManagementMatter ManagementSupport and TrainingIntegrationsSee all features
Areas of Practice
Family LawConveyancingCommercial & CorporateEstate PlanningPersonal Injury LawSee all areas of practice
Resources
BlogEvents (coming soon)EbooksCase StudiesCommunity
Support
Support HubContact Us
Customers
Customer SupportClient Login

© 2023 Smokeball UK Ltd. Company Number 14599837. All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us

Smokeball legal practice management software
Legal Software
Areas of Law
Resources
Support
About Us
© 2022 Smokeball Pty Ltd. ABN 37 133 794 117. All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us
Smokeball Legal Practice Management Software Youtube Link Logo
Smokeball legal practice management software
Legal Software
Areas of Law
Resources
Support
About Us
© 2022 Smokeball Pty Ltd. ABN 37 133 794 117. All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us
Smokeball Legal Practice Management Software Youtube Link Logo