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WORLD-CLASS SMOKEBALL CLIENT SUPPORT AND TRAINING

Experience Smokeball’s World-Class Software Onboarding, Training, and Support

Never feel alone with our team of locally-based professionals who are here to help you every step of the way. At Smokeball, we strive to provide our clients with the highest level of service and care. No matter what stage of the Smokeball journey you are in – our team of experienced professionals is here to help you run your best firm.

Onboard with ease

Over 10 years of onboarding experience
Programs designed by professionals
Dedicated onboarding specialists

Free and unlimited training

Locally-based tech and training specialists
Tailored 1 on 1 training sessions
Access training video recordings 24/7

Ongoing support and resources

Access extensive support, articles and FAQs through the Smokeball Support Hub
Access Smokeball Community to ask questions and meet other members

Dedicated onboarding and client success manager

We have been onboarding law firms like yours in all areas of practice for over 10 years. Our programs are designed by professionals and have been tried and tested to deliver the best and most successful onboarding experience for you and all members of your firm.

What you can expect from Day 1

An onboarding specialist is assigned to you as your main point of contact. Our specialist will work together with you to set goals and design a tailored onboarding plan that meets your needs
Right behind your onboarding specialist is a team of tech support and training specialists who are on hand to support you and ensure that your transition to Smokeball is as smooth as possible

Level up with free and unlimited training

We understand that every law firm and individual has unique needs when using the Smokeball software, from when you are just starting off to when your law firm grows. As your journey changes, we have training designed to support you.

All Smokeball users gain access to free and unlimited training with our locally-based team of tech support and training specialists.

What you can expect from our training

Foundational training webinars to kick off the basics and essentials of Smokeball. Training is recorded so you can revisit, pause, and replay any time
Tailored 1 on 1 training sessions with our training specialist to help you customise Smokeball to work your way
Ongoing and additional training as needed in all areas including trust accounting, automated document creation, or law firm analytics

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Ongoing support and resources – because we care!

If you need a helping hand, our friendly team is always just a phone call or email away. However, for moments when you want a quick answer, our Smokeball resources are at your fingertips 24/7:

Smokeball Community – Join our community of Smokeball users, ask questions, and read about the latest news and updates
Smokeball Support Hub – Access our support articles, FAQs, and our library of training videos

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What our clients say about our onboarding

“What set Smokeball apart for me is the impeccable onboarding experience. I found the Smokeball support team to be laser focused on ensuring that my firm got the most out of the software. They took the time to automate documents, upload precedents, and answer all my pressing questions. It can be a lonely world in start-up land, so it was a bonus to have a real person on the other end of the line to talk to!”

Rachael Bosnjak

Passage Migration Consulting

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Breaking bottlenecks through optimised workflows