👋 Hello! It looks like you're visiting from the US. Do you want to visit our American site?
👋 Hello! It looks like you're visiting from the UK. Do you want to visit our UK site?
👋 Hello! It looks like you're visiting from Australia. Do you want to visit our Australian site?
×

EMAIL MANAGEMENT

Matter-Centric Email Management

Keep every client email and attachment in the right matter for a complete, reliable record.

Outlook integration

File emails and attachments directly to the right matter, whether you're in Outlook's desktop, web, or mobile app.

Full team visibility

Keep everyone aligned with shared access to every conversation for each matter.

Easily searchable

Find any email or attachment in seconds. No more copying or forwarding between colleagues.

Organise and access every email with ease

Smokeball’s Outlook integration turns your inbox into a matter management tool. Every client email and attachment is stored against the right matter, creating a complete, accurate record your whole team can trust.

  • File emails and attachments to matters with smart matter suggestions.
  • Reply emails save automatically, even when Outlook is closed.
  • View and add tasks straight from Outlook.
  • Find any email fast with matter-specific search.

Work with confidence knowing every email and document is stored in one place.

Capture and bill every email with AutoTime

With AutoTime, every email you draft or read is automatically tracked to the relevant matter, helping you capture more billable time.

  • Bill more, effortlessly: Firms using AutoTime bill an average of $137.000 more per fee earner, per year.
  • Time tracked as you write: Time spent drafting emails is accurately captured and rounded to your default billing unit.
  • Every activity, accounted for: Viewing an email or attachment logs the activity against the matter.
  • Clear email insights: See the time recorded for viewing and drafting emails against each matter and team member.

Get more done in Outlook with Archie AI

With Archie AI built into Outlook drafting a tailored email takes seconds. Instantly summarize threads, generate emails from matter details, and polish your drafts before sending.

  • See what's been discussed at aglance with email thread summaries.
  • Generate tailored emails guided by matter details such as key dates, tasks, and documents, without leaving Outlook.
  • Easily adjust tone, length, or writing style to finetune emails before sending.

Your entire firm. One seamless platform.

Matter Management Software
Matter Management
Tasks and workflow
Tasks & Workflow
Automatic time tracking
Automatic Time Tracking
Mobile app iPhone and android
Mobility & the Cloud
Firm insights
Firm Insights
Chat with clients
Communicate
Settlement Calculators
Settlement Financials
Billing and Trust Accounting
Billing  & Trust Accounting
Email Management
Email Management
First Class Support
Support & Training
document automation
Automated Forms & Precedents
Tasks and workflow
Daily Digest
Integrations
Client Intake with LeadPro
Matter Management Software
Matter Intake with MatterFlow
Smokeball Payments

FAQs about Smokeball Payments

What is Smokball Payments?

Smokeball Payments is Legal Payment Software that allows your firm to securely accept online credit, debit payments directly from invoices, intake forms, your client portal, or a secure link. It’s designed for law firms and fully integrated into your Smokeball workflow.

How does online payments benefit my law firm?

Smokeball Payments helps your firm get paid faster and spend less time chasing invoices. It reduces admin, simplifies reconciliation, and gives clients more convenient ways to pay—leading to smoother billing and improved cash flow.

How much does Smokeball Payments cost?

There are no monthly fees for Smokeball Payments. You simply pay a transaction percentage and a small per-transaction fee. See full pricing details here.

What payment methods can clients use?

Clients can pay using credit or debit cards from Visa, Mastercard, or American Express. Payments can be made through digital invoices, online intake forms, QR codes on printed invoices, or directly via the client portal.

Can I collect client account payments?

Yes. Payments enables you to collect payments to your client account.

Who processes the payments?

Payments are securely processed by FeeWise, our trusted legal payments partner. Your client’s data is encrypted and handled in accordance with PCI DSS standards.

What information is required to set up payments in Smokeball?

To apply, you must be an authorised principal who owns 25% or more of the firm. You’ll need to provide basic firm and identification details, along with your nominated operating and/or trust account details.

Is Smokeball Payments PCI compliant?

Yes. Payments are securely processed through FeeWise, a PCI DSS–compliant provider. Your client’s card details are encrypted and never stored in Smokeball, ensuring a secure experience for both your firm and your clients.

Where is Smokeball Payments available and who has access to this feature?

Smokeball Payments is currently available to firms in Australia, the United Kingdom, and the United States. It’s available to firms using eligible Smokeball plans. Access to apply is limited to principals who own at least 25% of the firm.

FAQs about Legal Calendaring

Can I link my Smokeball calendar with Microsoft Outlook?

Yes. Smokeball offers two-way calendar sync with Microsoft Outlook, so events created or updated in either system stay in sync automatically.

Can I create matter-specific events in Smokeball?

Absolutely. You can create calendar events that are linked to specific matters, giving you clear visibility over court dates, appointments, and deadlines for each case.

Can I share calendar events with clients?

Yes. With Smokeball’s Client Portal (available on Boost, Grow, and Prosper), you can securely share calendar events with clients and third parties, who can then add them to their own calendars.

Can new clients book appointments through Smokeball?

Yes. Using Smokeball’s Intake Forms, clients and prospects can book available time directly in your calendar.

Can I set calendar reminders to myself or others in my firm?

Yes. Smokeball allows you to create smart reminders for any event and assign them to yourself or other staff, helping your team stay on top of important dates.

FAQs about Smokeball Email Management

How does Smokeball integrate with Microsoft Outlook for email management?

Smokeball integrates directly with Microsoft Outlook to let you file emails and attachments into the correct matter without leaving your inbox. This creates a single source of truth for all client communication, keeping every email and attachment organised, accessible, and linked to the right matter.

Which version of Outlook works best with Smokeball email management?

Smokeball Prosper works best with classic Outlook and new Outlook, offering the most powerful email management features, including AutoTime for automatic time tracking.

Can Smokeball automatically track the time I spend on emails?

Yes. With AutoTime, Smokeball automatically captures your activity across reading and drafting matter-related emails in Outlook. This ensures you capture all billable time without manual entry.

How can I search for old emails and attachments in Smokeball?

Smokeball creates a fully searchable log of all matter-related emails and attachments. You can quickly find any email or file by searching within the matter, even if it’s from years ago, so your team can pick up conversations without missing context.

Can my team see all matter-related emails in Smokeball?

Yes. Smokeball provides full team visibility for all emails linked to a matter, so everyone working on the case can access the complete conversation history and attachments without forwarding.
Start Your Law Firm with 3 Months of Smokeball FREE! >
Smokeball legal practice management software
Legal Software
Areas of Law
Resources
Support
About Us
© 2023 Smokeball Australia Pty Ltd (ABN 46 664 254 200). All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us
Facebook LinkTwitter LinkYoutube Link
About
Our CompanyCareersLeadershipSecurity
Features
Automatic Time TrackingBilling and Trust AccountingLegal Document AutomationLaw Firm Lead ManagementMatter ManagementSupport and TrainingIntegrationsSee all features
Areas of Practice
Family LawConveyancingCommercial & CorporateEstate PlanningPersonal Injury LawSee all areas of practice
Resources
BlogWebinarsEbooksCase StudiesCommunity
Support
Support HubContact Us
Customers
Customer SupportClient Login

© 2023 Smokeball UK Ltd. Company Number 14599837. All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us

Smokeball legal practice management software
Legal Software
Areas of Law
Resources
Support
About Us
© 2022 Smokeball Pty Ltd. ABN 37 133 794 117. All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us
Smokeball Legal Practice Management Software Youtube Link Logo
Smokeball legal practice management software
Legal Software
Areas of Law
Resources
Support
About Us
© 2022 Smokeball Pty Ltd. ABN 37 133 794 117. All Rights Reserved.
Terms of Service | Website Terms of Use | Privacy Policy | Sitemap | Contact us
Smokeball Legal Practice Management Software Youtube Link Logo