Have you ever been in a meeting and received an important email, glanced at it, and then forgotten to take action on it?
Have you ever had a colleague tell you something in passing that you meant to do something about, but it has slipped your mind by the time you are back at your desk?
Do you know every single thing that needs doing when a member of the team is sick or on holiday?
No matter how professional or experienced you are, we all have bad days.
If you are a solicitor, these bad days result in missed tasks, unhappy clients, stressed staff, and a limit on the firm’s capacity for growth.
What happens when you miss a task?
Your clients are placing their trust in you.
For them, the legal matter you are handling is of vital importance, and they want to feel as though they are your only client.
Keeping your clients happy is the key to growth.
Our research found that 33 per cent of firms saw client retention as a challenge but understood it to be far more cost-effective than acquiring new ones.
However, missing tasks do not only negatively impact client satisfaction.
We noted that 19 per cent of firms struggle to keep their top talent and believe this to be a key inhibitor of growth.
Top talent can drive innovation and uplift the other members of the team by sharing valuable insights and experience.
Burnout continues to plague law firms, causing talent attrition and lower firm productivity.
Missed tasks disrupt workflows by forcing the team to change priorities at the last moment to try to salvage work ahead of tight deadlines or to conduct damage control for unhappy clients.
Even one missed task can snowball into a disruptive mess if left unchecked.
What can you do to prevent missed tasks?
While those with a photographic memory are at an advantage, the rest of us rely on extra help.
While carrying around a notepad may have worked in the past, more complicated workflows and higher client demands mean even this is not sufficient for the current climate.
Embracing a technological solution is the most effective way to handle all tasks and pave the way for growth.
We know that 69 per cent of solicitors we asked are willing to invest time in learning AI tools as they know the importance of gaining a competitive edge.
Automated task tracking can ensure that everyone in your team knows what needs to be done and when to do it.
Gone are the days of catching someone’s attention around the water cooler, as tasks can be assigned directly to those who need to do them.
Smokeball is designed with task tracking in mind.
Tasks can be packaged with deadlines and documents and then assigned to whichever members of the team need to get them done.
You should not dread going to work, so let’s take the stress out of task tracking so that your work life can be happier.
Retain both your clients and your top talent by never missing a task again.
Make missed tasks a thing of the past. Book a demo today!
