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Smokeball ebook

Designing a Seamless Legal Client Experience

Billing Hygiene e-Book

In a consumer-focused market where clients are empowered with many choices for legal service delivery, there has never been a greater need to offer an outstanding client experience.

In this eBook, we delve into the distinctive insights unveiled during Paul Hugh-Jones' (Partner at Beaton) transformative Smokeball Spark session - Designing a Seamless Client Experience.

  • The client experience pathway
  • How the client journey can be transformed via technology
  • What it takes to build a powerful client experience
  • How to transform your clients into life-long brand advocates
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